Player believes that their withdrawal has been delayed

However, the player did not respond to our messages and queries within the extended time frame of 7 days. As a result, we were unable to proceed with the investigation and had to reject the complaint. The player from Greece had complained about failed payouts and unresponsive customer support. Despite having a verified account and having successfully withdrawn funds in the past, she had faced delays and lack of response from the casino’s casino kingmaker customer service.

Player’s withdrawal delayed and account closure ignored.

Despite the player’s impatience due to the casino’s terms and conditions stating a 3-day processing time, we advised her to wait for a two-week period before we intervened. However, before reaching the two-week mark, the player confirmed receipt of her winnings. The player from Portugal had been facing a withdrawal delay for her winnings of 80 euros since October 25th. Originally promised a quick processing time, the casino had pushed the payment to November 2nd, leading her to believe they were intentionally delaying payouts. The Complaints Team acknowledged the player’s frustration and advised patience during the withdrawal process, but ultimately, the complaint was rejected due to a lack of response from the player. The player from Greece had had a €500 withdrawal canceled without explanation.

The issue was successfully resolved after the player had contacted the casino’s complaint center. The player from Germany had experienced a delayed withdrawal of 366 Euros from a casino that had not requested verification. He had been consistently placed in a long queue for live chat assistance and had been waiting for transaction processing.

Player’s withdrawal awaiting processing.

The sports offer on the other hand comes with a wagering requirement of 6x. Browse all bonuses offered by Kingmaker Casino, including their no deposit bonus offers and first deposit welcome bonuses. Kingmaker has a full court of people to help you in case you run into any trouble. There as a special help center with hundreds of ready-to-use solutions but if none of them apply to you, you can get in touch with the support agents via email or live chat. We are starting to sound like a broken record – but it is hard to stop gushing when the game selection is this good.

Withdrawal is not being processed for player.

An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities. Online casino sites offer bonuses to attract and retain players, as an incentive to register an account with them and begin playing. There are currently 4 bonuses from Kingmaker Casino in our database, and all offers are listed in the ‘Bonuses’ section. Online casinos frequently impose limitations on the amounts players can win or withdraw. While these are generally high enough not to impact the majority of players, several casinos do impose quite restrictive win or withdrawal limits. The table below shows the casino’s win and withdrawal limitations.

The complaint was rejected because Kingmaker Casino did not operate with a German license and therefore did not have access to the OASIS register. Additionally, the player had not directly requested self-exclusion from Kingmaker Casino. The player from Italy had her account blocked soon after winning a sum of 6,800 euros. Although the account was under review and she had sent all required documents for verification, she was worried about potentially losing her winnings. It turned out that the account was closed due to the use of a third-party payment method, which breached the casino’s Terms and Conditions and made KYC impossible.

The player from Austria had experienced a delay in receiving his €900 withdrawal from an online casino. He had expressed dissatisfaction as the casino’s terms and conditions had stated a 3-working-day payout period. However, the player later confirmed that he had received both payouts.

The player from Greece had been waiting for a withdrawal requested on December 4th, and despite having contacted live chat, he only received repeated responses asking for patience. The player did not respond to the Complaints Team’s inquiries, which led to the rejection of the complaint. Getting going is simple, and a world of casino kicks await, and the free Kingmaker bonus cash starts coming your way with the incredible welcome bonus. The player from Greece had been waiting for a withdrawal for less than two weeks. Despite the Complaints Team’s attempts to assist the player and extend the response time, the player failed to provide any further information or respond to the team’s inquiries.